Closing a Ticket & Creating a Knowledge Article in Solvya AI
Step 1: Once the issue is resolved, click Close. Step 2: Enter the reason (e.g., “Resolved”) Step 3: Click Close Step 4: Click Yes to generate a Knowledge Repository Article. Step 5: Select the Category and Tag Step 6: Review the Ticket details. You can add anything here simply by typing in the box and […]
Updating an Existing Ticket in Solvya AI
Step 1: Select the ticket from the home screen. Step 2: Click Comments to review feedback and click back arrow to return to ticket details. Step 3: Click Update to provide new details Step 4: Here we can add new ticket details. Step 5: Click Generate Step 6: Click Confirm Step 7: Click Next Step […]
Creating A New Ticket in Solvya AI
Step 1: Click Create New. Step 2: Enter a Title for your ticket. Step 3: Add a description manually by typing the ticket information or click Draft with SolvYa.AI. Step 4: If you selected Draft with SolvYa.AI, click the microphone to record the ticket details. Once you have finished speaking the ticket information, click the […]
Solvya AI Ticket Search & Details
Step 1: Use the search bar to find a ticket by Title or ID. Or, type the ticket details and click Search. Reviewing Ticket Details Step 1: Select the ticket from the results to view its details, including: Step 2: Click Comments to review the details of the ticket Step 3: Navigate back to Cloud […]
How to Use SolvYa.AI for Support Ticket Management
SolvYa.AI is an AI-powered in-app ticket management system that helps users efficiently create, track, and manage support tickets within their Cloud applications. Follow this guide to navigate the system seamlessly. Accessing SolvYa.AI Step 1: Log in to your Cloud application. Step 2: Locate the SolvYa.AI In-App self-help in the bottom right corner of your screen. […]
How to Use the Analytics Page in TestScriptR
The Analytics Page provides insights into script generation trends and efficiency. Key Analytics Metrics Why Use the Analytics Page?
How to Use the Mapping Section in TestScriptR
The Mapping section is used for defining JIRA project keys and tracking cost/time savings. Mapping Test Scripts to JIRA Defining Script Generation Metrics Tenant Admins must set: This helps in:
How to Use the Settings Page in TestScriptR
The Settings page is crucial for Tenant Admins, allowing them to manage users, subscriptions, and JIRA integrations. Updating Your Profile Managing Subscription Details Admins can view key subscription details, including: Adding JIRA Credentials Why is JIRA Mapping Important? Managing Users Tenant Admins can:
How to Navigate the Dashboard in TestScriptR
The Dashboard in TestScriptR is your central hub for managing and tracking test scripts. Here’s what you can do: Viewing Generated Scripts On the Dashboard page, you will see all the test scripts created using TestScriptR. Each script displays: Revisiting a Test Script Using Filters Viewing Statistics On the right-hand side of the dashboard, you […]
How to Access the TestScriptR Application
TestScriptR makes it simple to log in and start generating accurate test scripts. Follow these steps to access the application: Step 1: Open the Application Step 2: Login Without a Password Step 3: Enter Your Email Step 4: Request a One-Time Passkey (OTP) Step 5: Verify Your OTP
