Empower your team with an AI-powered agent that streamlines solution discovery, simplifies ticket creation, and dynamically generate a knowledge base —all seamlessly integrated within your application.
SolvYa AI is a versatile support automation tool that can be embedded directly into your application using JavaScript or deployed as a browser plugin-based widget. It integrates seamlessly with your ticketing system, streamlining the entire support process—from searching for solutions to creating tickets and generating knowledge base articles—all within a unified platform.
A browser-based plugin or JavaScript-embedded solution that integrates seamlessly into enterprise applications like Oracle Cloud, Workday, Salesforce etc. accessible via Chrome, Edge, or Firefox.
Enables users to search and retrieve company documentation, policies, and troubleshooting guides using natural language queries.
Allows users to create, track, and update support tickets directly within the application, eliminating the need to switch platforms.
Automates ticket drafting with AI-generated issue descriptions, steps to reproduce, expected vs. actual behavior, ensuring complete submissions.
Users can take and edit screenshots, record videos, and upload files directly from the application to enhance ticket accuracy.
Converts resolved tickets into searchable knowledge base articles, reducing redundant support requests and promoting self-service.
SOLVYA AI enhances efficiency, reduces ticket volume, and streamlines knowledge management, transforming enterprise support systems.
Employees can search for help directly within the application using SolvYa AI’s powerful search engine. Whether it’s a traditional text search or an NLP-based query, SolvYa AI delivers relevant results from your knowledge base.
If a solution isn’t found, employees can create a ticket without leaving the application. SolvYa AI’s Draft with Copilot feature generates detailed descriptions and titles based on the employee’s input, reducing the back-and-forth often seen in traditional ticketing systems.
Once a ticket is resolved, SolvYa AI prompts users to create a knowledge base article. The AI analyzes the ticket’s responses and generates a well-structured article, ready to be published and reused for future issues.
SolvYa AI integrates directly into your application, removing the need to switch between multiple tools.
AI-powered ticket creation and knowledge base generation streamline workflows, cutting down on delays.
Frictionless support processes lead to happier, more productive employees.
Automatically document resolutions and make them searchable for future use.
Automatically document resolutions and make them searchable for future use.
Simplify support for complex software like Oracle Cloud, SAP, or Salesforce.
Streamline ticket creation and resolution for internal IT teams.
Our customers achieve CSAT scores 28% above the industry average.
Provide faster, more efficient support to end-users.
SolvYa AI offers tailored pricing plans to suit businesses of all sizes. Whether you’re a small team or a large enterprise, we have a solution for you.
No, SolvYa does not require any software installation. It utilizes the built-in microphone and speaker to capture voice input and convert it into organized, meaningful text. Additionally, it includes native screen capture and screen recording features, eliminating the need for additional software.
Yes, SolvYa can integrate with SharePoint to generate responses based on stored content. However, access restrictions apply—employees will only be able to view and retrieve content from SharePoint locations where they have the necessary permissions.
Yes, SolvYa AI seamlessly connects with popular ticketing systems like Zoho, Jira, and ServiceNow.
SolvYa can integrate with any ticketing system that supports issue creation via APIs. Our development team will assess your system and build the necessary integration. We are also working towards supporting multiple ticketing systems in the future.
SolvYa AI analyzes the responses and details within resolved tickets, then structures the information into a clear, concise article.
No, you do not need to maintain a separate knowledge base. SolvYa comes with a built-in knowledge management system that users can leverage to create and store support articles.
SolvYa supports multiple import options for knowledge base articles. With a one-click import feature, you can easily convert Word documents stored in SharePoint or other locations into beautiful articles.
